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What is the worst that can happen if my account has been hacked, and I can't recover it for a week?
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I am travelling, and I tried to log into WoW today. I've frequently had to change my password while travelling (because apparently that is always a sign of suspicious activity), but tonight, when I tried to enter my information, the answer to my security question was rejected as incorrect (even though it's not) and the first 6 digits of my keys to both Cata and Pandaria were rejected as incorrect (even though they're not). Unfortunately, I tried to get through the account recovery process too often, and now I've "made too many unsuccessful attempts."
I'm not in a position to get a scanned copy of my ID to Blizzard because I'm on the road, and it seems there is no longer any way to contact their customer service by either phone or email - the ONLY way to reach them appears to be through very specific account recovery steps that I'm not going to be able to pursue until I get home in about a week.
Is this definitely the result of hacking, or could it be some kind of weird glitch? If my account was hacked, how much damage could be done before I get back in? And is it possible that the "too many unsuccessful attempts" could keep me from
recovering my account?
Thanks for any help or advice that you may be able to offer.
The majority of the damage happens within hours of losing your account.
Already, all your gold has been transferred, all your gear has been sold, and your bank has been emptied.
Some thieves stop here. But you could also now be being used as a farm-bot, or a spam-bot.
The good news here is, even though the process is a little tedious, Blizz will get you most of your stuff restored. Just give it time, and follow the procedure.
The bad news is, you now need to find the hole they came in through. Otherwise, you will just be nailed again. And...you have to be concerned with all other personal information on your machine. If they got your WoW info, they also could have your bank info, and identity.
You can try running MalwareBytes, and anti-viral programs, but personally, I would pay for professional data backup, and wipe the machine and start fresh.
You will get your gear back but not your golds.
You can call Blizzard still...
Live Billing and Account Services representatives are available to assist you with your questions and concerns.
Phone: 1-800-59-BLIZZARD (1-800-592-5499)United States and Canada
Hours: 7:00 AM – 8:00 PM Pacific Time, 7 days a week (excluding US holidays)
We have also provided the following numbers for our international customers:
* Argentina: 0800-333-0778
* Australia: 1-800-041-378
* Brazil 0-800-892-1630
* Chile: 1230-020-5554
* Mexico: 001-888-578-7628
* New Zealand 0-800-452-520 7AM-5PM(NZST)
Other International callers without access to our 800 numbers may use: 1-949-955-0283
Further Billing Contact Information can be found here:
If you're on the road, you're probably logging in from different locations often.. Blizzard tracks the location of the IP address you log in from, and if it's out of the ordinary, they'll lock your account. Something to that affect could be the real issue; not necessarily hacking.
@lonewolfe31705 Thanks, I ended up creating a new account to submit a ticket. They gave me the same phone numbers this morning. Weirdly, I couldn't find those numbers by Googling (even the link you provided does not lead to phone numbers). Blizzard seems to have removed all channels to support except by submitting a ticket, which requires being logged in.
@DrinkFloridaOJ That is definitely true, and I don't hold that against them - after all, they're trying to protect me. I've had to create several new passwords this year for the same reason, never without any problem. I am really worried about them not recognizing my security answer and keys, though. I ran a scan on my computer, and it doesn't appear to be infected, so hopefully the damage will not extend beyond WoW. Virtual gold and gear are replaceable.
I have to go to the battle.net forums and search for it each time. It is like the 7th or 8th thread down where someone has copypasta'd it like i just did.
I was hacked once, but it was caught quickly. Blizzard got all my gear back that my characters were wearing. They did not touch my bank though. Sounds like they must have been using one of my characters as some sort of farm bot, because when I got control of my account again, before they started to get my gear back, I had 1000's more gold than I had prior to getting hacked. Nice gift for my troubles.
A side note, started using the authenticator (
), and have had no problems since. I highly recommend getting one. Best $6.50 I ever spent.
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