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Post by
quartermaine
i am having a real issue atm.
i am constantly getting one of 2 errors recurring
1. i use the 64bit launcher (on a 64bit machine) and get the message 'unable to connect at this time, please try again later, if issues persist go to 'support link' (which goes nowhere helpful really, just the standard delete WTF/interface/cache that DOESNT HELP)
or
2. i use the 32bit launcher and am UNABLE to get past 'connecting' (this 'attempt' i have been on 'connecting' for at least the last 25mins)
i have downloaded a file from eu site that attempted to search for any updates i need, yet 'world of warcraft is up to date'...... but it isnt and i cant dort it out >.<
anybody have any ideas?
update, if anyone can help, have just run a tracert and these are the results
Tracing route to 80-239-233-35.customer.teliacarrier.com
over a maximum of 30 hops:
1 59 ms 59 ms 60 ms 172.31.146.81
2 48 ms 49 ms 39 ms 195.50.90.197
3 48 ms 49 ms 49 ms vl-3603-ve-227.csw2.London1.Level3.net
4 * * * Request timed out.
5 * * * Request timed out.
6 * * * Request timed out.
7 * * * Request timed out.
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.
Trace complete.
Post by
quartermaine
nobody able to help? :(
Post by
Eccentrica
Have you checked the Tech Support forum on battlenet? You can't be the only one experiencing this, and I'm sure you'll find some advice there.
Post by
quartermaine
lol at tech forums on wow-eu site, the blues seem to want to sort out issues of low FPS and high latency for ppl who are ABLE to log in, yet offer no support/advice for the ppl that are UNABLE to log in
Post by
Eccentrica
Well, you asked for advice and I gave you some.
If you want to be snarky I'm done with you.
Post by
quartermaine
m8, i wasnt lol'ing at u i was lol'ing at the forums, i appreciate the offer of advice, and probably worded the last post in the wrong way due to my frustration, i merely meant lol at the wow-eu forums, as they offer no help at all
Post by
Alkony
Have you tried deleting the standard folders for connection problems?
Have you tried looking on the EU and US forums to see if someone else has had a similar problem and perhaps found a fix? The Blue's aren't the only ones who can be helpful in those areas.
A quick google suggests disabling your antivirus and firewall and trying again.
Are you right clicking the launcher.exe and selecting "Run as Administrator"? Have you tried this?
This link may or may not be helpful.
http://eu.battle.net/support/en/article/world-of-warcraft-connection-troubleshooting
Good luck!
Post by
Alkony
just a question, could the information contained in the following link be causing the issues, i, and so many other ppl on wow-eu forums are experiencing?
http://tracker.outages.org/reports/view/26
In theory yes. Your timeout report shows that there was a problem in London and the mentioned carrier shows as the carrier. We obviously cannot help you diagnose it, and I urge you to post this link and your first post in this thread to the EU forums. At the least, it will help others keep track of problems.
(It's generally best to keep discussions of a single topic to a single thread, especially if the other thread you started is still on the front page, which is why I replied here.)
Post by
quartermaine
Have you tried deleting the standard folders for connection problems?
Have you tried looking on the EU and US forums to see if someone else has had a similar problem and perhaps found a fix? The Blue's aren't the only ones who can be helpful in those areas.
A quick google suggests disabling your antivirus and firewall and trying again.
Are you right clicking the launcher.exe and selecting "Run as Administrator"? Have you tried this?
This link may or may not be helpful.
http://eu.battle.net/support/en/article/world-of-warcraft-connection-troubleshooting
Good luck!right here is what i have done
deleted cache/WTF/interface folders
deleted programmedata/battlenet folder
fresh install
opened ports on firewall manually
turned firewall/anti virus off
run launcher as administrator
and none of the above has worked
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