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[Isolated] Dressing Room / Profiler: models not loading
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Post by
Dabauw
Hello :)
Most of the textures won't load for me for a long time now. I've tried different browsers and it's always the same problems. Any suggestions?
Post by
cazaght9
hello, I 'm still waiting day after day waiting to fix the dressing room, but only give answers as they work on it ...
Post by
Ins0mn3sia
I'm not sure how best to phrase this other than models not loading in correctly, parts will load in.
for instance the shoulders weapon and shield as seen
here
all load in, but the "race model" is all a white silhouette, my graphics drivers are all up to date so I am doubtful of that being the problem.
Further clarification, I am using Chrome on windows 10 if that in any way matters, I double checked with Microsoft Edge as the browser and the problem persisted.
In case the link above shows correctly for you
this
is what I am seeing, and as you can imagine that makes it rather difficult when choosing the perfect transmog.
Post by
TuanTaureo
The basic appearance of the Fist of Ra-den refuses to display its textures in the Legion Dressing Room, while all the other appearances load just fine (although they take their sweet time doing so ...).
Post by
dreas94
The Models in the legion dressing room is all white, like no texture at all is loading. Im using Google Chrome with the windows 10 operative system
Post by
markapalooza
Did a little test today again with completely fresh Chrome install, the only page it had been was to login to Wowhead. Got a dressing room link via Firefox and loaded it in.
This
is one of the firelands sets and decided to try loading it.
Here
you can see the dressing room end result with the network dev tab open, I waited about 7 minutes and checked with TCPview that Chrome didn't have any connections left open.
Here's
the error log for the page.
Thank you for the links Ruiru.
This is
actively
being worked on right now by our best ops person.
He's testing out a possible solution on our staging server.
So hopefully NO MORE WHITE MODELS!
Post by
gclyatt
Hi,
We've updated the configuration for our content delivery network.
I don't have solid information yet, but I suspect that our CDN was stripping some headers off the json and textures for modelviewer.
I was able to reproduce the error in a staging environment and was also able to fix.
This fix for cross-origin resource sharing has been applied to the production environment as well.
I will continue to monitor this discussion.
Post by
Arnathon
Much appreciated that you're trying to fix this!
Right now I'm getting internal server error on all textures though.
Just opened the plain dressing room with a female undead.
Here's an example of a texture that won't load and gives me an error:
http://wow.zamimg.com/modelviewer/textures/997405.png
Post by
Ruiru
Still having a problem if the CDN is redirecting me to 23.37.98.80. Refuses to load pretty much any content from it. Right now not seeing any images in newsposts or the textures in the profilers.
Post by
VolodimirDrozd
Damn, after few weeks of perfect work this problem appeared again.
Uncaught TypeError: Cannot read property 'renderer' of null
Post by
gclyatt
Thanks for the feedback.
The modelviewer texture issue is related to, but not the same as the missing images issue.
As of 45 minutes ago we've applied another configuration change that should help with the images/newsposts issues.
If you are still having issues with model textures, any additional info you can provide from developer console on chrome or firefox would be appreciated.
Post by
gclyatt
Just verified that issue is still present.
Determined that another component in our infrastructure also requires config change.
Working with our hosting provider on this and will update when complete.
Post by
byne
Any ETA on when this will be fixed? When I get bored I like to mess around in the dressing room and make transmogs, and its disappointing I cant do that anymore.
Post by
dendromecion
just popped on here for the first time to make a post about this. model viewer not been working for a few days now, running chrome
Post by
gclyatt
We're getting closer to resolution.
Have had to change the way a few older links work and are waiting on these to propagate to servers worldwide.
Our CDN is getting better response from it's origin, but we are still seeing issues with load times or with loading at all.
I'll be working on this today and will have update in the next 8 hrs.
Post by
kaimox
I have mostly given up on Wowhead because the site takes minutes to load. I'd really like to be able to deactivate the moving models on each page because they take the longest to load and they are totally superfluos and annoying eye candy. Can't we have a "classic version" for slow connections and for people who prefer the Internet to be quick?
And modelviewer hangs with
self.special.Textures is undefined x30
self.special.Textures.mergedImg is undefined x 970
Post by
Lilena
Yeah I just started having problems myself today. where the model will load, but only the helm and shoulders, and everything else is white.
And now I get nothing. I see the load then boom it goes blank.
=( Really putting a damper on getting refs for pictures today.
Post by
Kiritheal
The models won't load at all for me anymore. Is there any more news?
Post by
markapalooza
The models won't load at all for me anymore. Is there any more news?
I've located the problem and re-uploaded all the assets.
I'm refreshing the cache now, so the modelviewer 'should' be working within 30 min.
Post by
Kiritheal
Thanks a bunch! I will probably be in bed by then but I'll be sure to check it first thing in the morning ^^
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