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Current Profiler Issues -- Wowhead Profiler Down For Maintenance
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Post by
hatman555
PLEASE NOTE!
I am not an admin. I have not spoken directly with any admins. This post is just my best attempt at helping the users during this time. Any Green text is direct quotes from admins on issues. Everything else is my words and paraphrasing.
PLEASE NOTE!
What happened
We were upgrading servers and there was a severe complication. It didn't work right. We had to copy the servers over to a new one as a result; this means it took a lot of time instead of a normal six hour maintenance and, in particular, means that the profiler was the last functionality we wanted to restore. However, because our devs worked very hard, we were able to get the site live within twelve hours after the issue and restore everything that morning minus the profiler.
That's really all there is to it. Wowhead was down for less than twelve hours and the profiler has been the only broken thing since then for the most part. Koper and I pulled an all nighter making sure all bugs were found, the community responded to, and so forth--servers suck, it's been a nightmare. We've backed up the site in multiple places and things should be all gravy from this point on. =)
@All
Everything
but the profiler
should be up and functioning. If you encounter things that aren't, post here ASAP please!
Error!
■
The profiler database is undergoing maintenance. Some features may not be available
Don't worry about this warning. It is an alert to users to expect issues currently and an unavailability with the profiler. It will not appear anymore once the issues have been resolved.
Lastest Updates
I really can't remember if I said anything. (my brain is REALLY fried, doing a lot of things at once) Koper had to continue to rebuild the dev servers today because yesterday he had to also reinstall our SCRUM where we ticket bugs and plan work schedules, then we had to be able to do data pushes once more...which takes forever. He's been tied up this entire time and the profiler will be fixed once our dev server is fine and our ability to update the database itself through committing is also fine. Thanks for understanding!
Thursday 3:45 PM:
Update: there are some duplicates and errors, so Koper has to look into it before it goes live, but the DB itself is done copying and that aspect is done.
Thursday 5:00 PM:
Koper is going to delay it; he put it live just now and it was taking a minute to load a profile, which temporarily broke Wowhead for a minute before he quickly yanked it down. He will check it out when there's less of a traffic load (i.e. not primetime).
A big thank you to Koper, Aryu, Ashelia, and Jerek (and possibly many others) for their continued communication and support on all these problems.
Cheers,
Hat
Post by
464017
This post was from a user who has deleted their account.
Post by
hatman555
Thanks Hat, I was wondering.
you might want to add something about.....
Added, Thanks fyremast.
Cheers,
Hat
Post by
asakawa
This is a good initiative. thanks for putting this together Hat.
Post by
Adamsm
Nicely done man.
Post by
Ashelia
Most of these issues should be resolved now, so let us know if there are any others people are running across.
Post by
Kanegasi
I was going to quote Ashelia, but that's not working either. I'm still having trouble with Chrome. I just installed it on my new computer, and really the only issue, besides not being able to quote posts, is the tabs on my profile don't do anything. I get the altered URL with #comments or #topics, but the tab doesn't switch until I refresh the page.
Post by
Kanegasi
The edit link doesn't work either. I also tried other pages with tabs by using the random page function. No tabs work at all.
Post by
hatman555
Most of these issues should be resolved now, so let us know if there are any others people are running across.
Portuguese translation not available.
FIXED!
Wowhead Client Authentication error.
Still Down =
I was going to quote Ashelia, but that's not working either. I'm still having trouble with Chrome. I just installed it on my new computer, and really the only issue, besides not being able to quote posts, is the tabs on my profile don't do anything. I get the altered URL with #comments or #topics, but the tab doesn't switch until I refresh the page.
I can't give you any tips except to uninstall and re-install, but you have probably already done that =/
Cheers,
Hat
Post by
Ashelia
The edit link doesn't work either. I also tried other pages with tabs by using the random page function. No tabs work at all.
These all work for us. I'll look into it though.
Post by
Ashelia
Okay, so, we can't replicate the issues you're having re: commenting/tabs/quoting. I am not entirely sure this is our issue. We have had 3 people look into it, one of which isn't staff. We'll keep trying, but it's not messing up when we do it.
It sounds like you're having javascript problems--do you run noscript? Or have something disabled in your new install?(##RESPBREAK##)2##DELIM##Ashelia##DELIM##
Post by
Kanegasi
Okay, so, we can't replicate the issues you're having re: commenting/tabs/quoting. I am not entirely sure this is our issue. We have had 3 people look into it, one of which isn't staff. We'll keep trying, but it's not messing up when we do it.
It sounds like you're having javascript problems--do you run noscript? Or have something disabled in your new install?
I found the issue. It was an addon called "Troll Emoticons". It wasn't something I use anyways, I was just a bit install-happy looking through the Chrome addon page for the first time. Thank you for your help.
Post by
Ashelia
@Kanegasi
Glad to hear you found out what it was--and also that it wasn't on our end ;)
@All
Everything but the profiler should be up and functioning. If you encounter things that aren't, post here ASAP please!
Post by
553695
This post was from a user who has deleted their account.
Post by
922692
This post was from a user who has deleted their account.
Post by
Koper
I just fixed uploading of images which was the last known problem.
The profiler though will remain in maintenance throughout the weekend.
Post by
hatman555
@All
Everything but the profiler should be up and functioning. If you encounter things that aren't, post here ASAP please!
The profiler though will remain in maintenance throughout the weekend.
Updated the main post. Thanks again for all your help guys. Have a good weekend.
Cheers,
Hat
Post by
duzorg
Where are the characters?
Post by
baradiel
I still cant see my characters and i still have the Error
Error!
■
The profiler database is undergoing maintenance. Some features may not be available
Post by
Sas148
Yes, he already said that will be down throughout the weekend.
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