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Current Profiler Issues -- Wowhead Profiler Down For Maintenance
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Post by
asakawa
A discussion of moderation practices would seem a bit off topic for this thread. I have no idea what deletions you might be referring to but typically content will only be removed if it is very vulgar/offensive or to save a thread from being completely derailed both of which are quite rare. If you have any specific concerns about moderation I'd invite you to contact .
something I do wonder is how would it help you to understand what caused an issue? If Ashelia posted here to say that some rogue hamsters got into the server room and chewed through the wires going to the Profiler box, in what way would that make your site experience better? Just wondering.
Post by
Celebriian
I know its frustrating. Its still early in the morning. Have you thought about exploring more of what Wowhead has to offer in your down time?
I started uploading Screenshots again, its really addicting. Going through the database, finding stuff that doesn't have a screenshot and then trying to hunt the object down in game, to get one. Lol, might sound lame to some people, but it can be fun. Also, Comments! I see you have 3. Personal challenge, can you get 30 by the end of the day?
Cheers,
Hat.
Hat,
Your commitment to improve the site by uploading screenshots is a valuable contribution that should be commended. Contribution is a core human need that we all fulfill in unique ways. What you have chosen to contribute is by no means 'lame', but rather expands the overall usefulness of the wowhead site.
Downtime? I wouldn't consider it 'downtime' that I have at all.
I started my database project a little over a week ago and it has taken me out of my usual in-game experiences and enjoyment there. However, the satisfaction in creating what I am (which OneNote is only acting as a starting platform at the moment, later to be exported into SharePoint and SQL) and knowing that I will be using it to contribute to a wider audience via an upcoming blog site I have already reserved, as well as contributing information in the form of guides and helpful tips & tricks here on wowhead in the near future has provided me with a different type of enjoyment of the game. I gladly reject your LoL about OneNote in your reply to my first post, as it is a free resource to me with very little maintenance needs and provides the capability to export all data into SQL and SharePoint. I have no need for for other database tools or wiki's
at the moment
.
Currently I have:
10 Alliance Characters on Darrowmere-US, 2 of which will be transferred to other servers through paid character services.
7 Alliance Characters on Sen'jin-US.
7 Alliance Characters on Tanaris-Us.
7 Alliance Characters on Argent Dawn-US (RP).
8 Horde Characters on Quel-Dorei-US.
5 Horde Characters on Silver Hand-US (RP).
Let me first off mention that I do not play all characters at once, and some are on hold waiting for a previous server's input through paid character transfer.
Each server has a "team" that serves eachother through their professions and monetary profits, rather than relying on other members or the auction house. The characters with higher melee resilience and impact provide the the clothies with most items they would normally go OOM on gathering, and most of them have dual production professions. DK's are my melee specialty, but they have been assigned most, if not all, the gathering.
On the left-hand side of OneNote is where one can create several Notebooks, and where I have assigned the Servers I belong to.
Across the top of OneNote is where one can have several tabs, which I have assigned to specific, on-going categories ( A current "To-Do" list I can quickly reference to keep focused on my outcomes on any given char in-game, Professions, Achievements & Titles, Armor, PvP & RBG, Dungeon & Raid Progression, and Gold Earning).
On the right-hand side is where one can create "Pages". This is where I have a page assigned to each character in every category just mentioned above.
So for example, if I want to analyze and compare the Armor category, I can view that now (at least so far for Darrowmere), in a single click of a page on the right, after choosing that category from the top. I now have the same view on each server I have set up in the notebooks on the left with just 2 clicks. Darrowmere is my template server (notebook) for all other server notebooks that follow suit.
I can now, for example, do that also for the Professions category (been working on that since 7am this morning), and for the Achievements & Titles category. I mentioned elsewhere that I like to associate the class I'm working in with Lore-specific options that relate more to their class, rather than just go all out and get every World or other available achievement in-game, so this information deserved it's own category.
Also, using a combination of learned experiences derived from information shared from other great sites like The Consortium, Power Word: Gold, and The Undermine Journal specifically geared toward each of my char's professions in the least amount of time and resources possible, and the marketing thereof, that then becomes an entirely different area of future contribution.
Much of the information I am including is a plethora of work at the moment, but will save a lot of time, effort, and legwork later on that will allow for more enjoyable team building in-game that I am really looking forward to sharing. As this project comes into full development, then I will be contributing more experiences, knowledge, tips, tricks, and what-nots on both my upcoming blog and the wowhead forums, as time permits. Some of these experiences are shared with my current guild and a few resources posted on their website. I know what I've shared with the guild is creating even more teamwork therein. So, I'm looking forward to sharing information to an audience who doesn't just focus on one specific character throughout their WoW life and the many benefits that can be gained by having a team (either one's own or teaming with others, if one prefers).
While your suggested challenge of getting 30 comments posted to wowhead for the achievement is a good idea, it would interfere with time invested in my current vision and mission of future contributions planned. But thank you for being proactive in your suggestions, Hat.
Cheers,
Celebrian
Post by
Celebriian
something I do wonder is how would it help you to understand what caused an issue? If Ashelia posted here to say that some rogue hamsters got into the server room and chewed through the wires going to the Profiler box, in what way would that make your site experience better? Just wondering.
You are absolutely right
, it would
not help
make the site experience better. There is only so much that can be communicated so not to breach 'company confidentiality' and risk network security. We are all looking forward to receiving the best service possible wowhead has to offer and to continue contributing in a proactive manner.
Post by
asakawa
@Untossable,
Now then, first I need to remind you that I asked earlier (just a few posts ago) for you to stop insulting people. "Fan boy" is a deprecatory term that is used to deride the opinions of others. Their opinions are every bit as valid as your own and if you're unable to respect that then you ought not address them at all. I've asked once for you to keep your tone civil and I shouldn't have to mention it again.
I'd forgotten about removing that comment. I removed because it served no purpose but to flame someone that was trying to help you which would lead to a reply and a derail. It would be fair to say that I try to keep things more civilised and more on-topic in the feedback forum. If you would like to contest this action or others please contact . As I said, it's straying far from the topic at hand and as such I'll have to insist that you take up that sort of thing outside the thread.
I asked an honest question to which you've responded with insults. This is not what the Feedback forum is for.(##RESPBREAK##)8##DELIM##asakawa##DELIM##
Post by
Adamsm
I asked an honest question to which you've responded with insults.Sadly, that's the mentality of 80% of the internet.
Post by
hatman555
It's not even funny anymore.
If there is anything your right about its this. Its not funny anymore. I don't understand how you feel so slighted about this. Wowhead is part of a company. Its not open source, its not freeware, its not run by the community. There is a staff, there are salaries, there is a corporate structured, and there is profitability. This is what I mean by an "incredible openness in communication". And yes, we have been spoiled.
I would like to know the real cause and how it is addressed to prevent such an event in the future.
Doesn't mater what the real cause was. The problems the resulted were all addressed with in the first 12 hours of the server being back up. There were updates every 6 hours on all the different problems. It was known by everyone who reads these posts, or posted their own problem that stuff was being worked on.
How its addressed to prevent such an event in the future? Really? I'm pretty sure they didn't enjoy all the complaints and users complaining about the services being down. Whatever happened, i'd bet my hat that they figured out a way not to have it happen again.
If rogue hamsters was the problem, the second step they took after patching the cables was to wrap them in steal sheeting. The third step they took, was to buy hamster traps and lay them around the server room.
Despite using open source tools all over the place Wowhead does neither disclose their own code (Wowhead client, e. g.) nor treat the community as equals.
Open source tools all over the place? Most of the good stuff on this site was home coded and made just for Wowhead. Why don't you go use the open source Profiler on another site while the Wowhead open source Profiler is down? Oh wait....
Wowhead client.exe is a program coded by wow to support the collection of information and integration into their website. You're not getting the code from that. Wowhead_Looter on the other hand, the add-on that does the actual collection, that code is not hidden or obscured because
no WoW add-ons can be anymore.
Nor treat the community as equals?
Seriously?
That was a non-sponcered give away. Cryptozoic and Onipress gives the staff some swag, and the staff pass it along to us. Damn I feel so unappreciated.
On to something that maters.
While your suggested challenge of getting 30 comments posted to wowhead for the achievement is a good idea, it would interfere with time invested in my current vision and mission of future contributions planned. But thank you for being proactive in your suggestions, Hat.
Hahaha its ok mate. Good to see that your enjoying what your doing. As for my screenshots, I need to upload more to wowhead, because I kinda went
nuts on the Torhead site
.
We use Onenote at work, and its a pain in the ass. I know you said you were thinking about getting into SQL. Look into getting a MySQL, or PHP MySQL database. Soooo nice, so customizable, so user friendly.
Anyways, GL with your work mate.
Cheers,
Hat
Post by
zenthril
something I do wonder is how would it help you to understand what caused an issue? If Ashelia posted here to say that some rogue hamsters got into the server room and chewed through the wires going to the Profiler box, in what way would that make your site experience better? Just wondering.
My response to that question would be yes. It'd give me an indication of scale of the problem and as such allow me to make an educated guess for myself about how long it's going to take. For instance: Rogue hamsters chewed throught he power cables to the servers: Easy fix - Get new cables. Rogue hamsters chewing through your SAN lines from the profiler is a much longer fix. While that information might not seem useful, it's out in the open and folks can do with the information what they want. At the very least it'd stop needless speculation and/or conspiracy theories.
Also take into consideration that some of the tools out there, such as SimulationCraft and Rawr used profiles created here at one stage and some of them still do.
I remember when Curse had the SAN crash. RIGHT from the get go they kept the community up to speed about what was going on and the status of the repairs. That was a lot sites or so down, including wowpedia, wowstead and arenajunkies if memory serves. Sure it took a few days for the data integrity checks as I recall, but the moment folks knew what was going on the questions kind of stopped. Folks realized that the issues will take time and as such didn't check in every day to ask "what's going on", thus feeing up their time to focus on restoring the service as quickly as possible.
We live in an age of information at our fingertips, and once we are unable to get that information we want to know why. That's the one downside of the internet.
While I can appreciate that this is going to take time might I make the suggestion to NOT give ETAs anymore, but rather a short status update. From my experience missing an ETA is far worse than not giving one but telling folks what's going on. I do appreciate that there's confidentiality issues regarding the flow of information, but just constantly saying "we're working on it" does more harm than good if you then miss an ETA.
Anyway that's just my 2c on the topic of keeping folks in the loop. I might feel slightly stronger about it than most, but I've been given the runaround by my telco for the last 3 months, so I might be a little jaded.
Zenthril
Post by
Celebriian
Hahaha its ok mate. Good to see that your enjoying what your doing. As for my screenshots, I need to upload more to wowhead, because I kinda went
nuts on the Torhead site
.
We use Onenote at work, and its a pain in the ass. I know you said you were thinking about getting into SQL. Look into getting a MySQL, or PHP MySQL database. Soooo nice, so customizable, so user friendly.
Anyways, GL with your work mate.
Cheers,
Hat
Thanks, Hat. Good job on those screenshot uploads! I haven't played around with the TOR site at all, since I don't play SWTOR atm, but what you've posted looks very, very good!
Things here are kind of a pain in the butt and VERY time consuming at the moment. I'm having to go through each and every individual piece on my battle.net profiles and then pull up and data-mine wowhead (due to the profiler downtime) to gather all the info I need. But everything is starting to flesh out nicely.
I didn't say that I was thinking about '
getting into
' SQL. I said that I was probably going to export the info from OneNote into SQL in conjunction with SharePoint (or vise versa...SharePoint to SQL). I run a Win2k8 Enterprise at home (b/f and I are both in I.T.), so I've already thought about the infrastructure and the DB design/growth. I've programmed with PHP and MySQL in the not so recent past, and you are right, it is user-friendly, sans a few minor limitations. That is another option I have available to me, but I will see how well OneNote will "play" with the back-end code when exporting. Sometimes, Microsoft
only
likes to play with Microsoft. I'm also working on a SharePoint certification to go with my other MS Certs at the moment, so this gives me a fun project to practice prior to certification testing, and something I'll have fun bragging to my kids (who like CoD more than WoW). :-D
Ok...back to 'mining' between battle.net Armory and wowhead....piece....by....piece...at....a....very....slow....rate... :-P Once the profiler's back up, my project will speed up as well, unless I'm done before they are.
That's
a scary thought! (and I'm just kidding around, making light of the situation) :-O
Post by
Ashelia
Comparing this to Curse's SAN crash seems like comparing apples to oranges--the profiler has been the
only
thing down for a long period of time. The entire site functions fine and has functioned fine for the past week as well minus the profiler. Curse was down for weeks (big sites were brought up in several days, but smaller ones took longer) because the issue they experienced was far more severe =/
We were upgrading servers and there was a severe complication. It didn't work right. We had to copy the servers over to a new one as a result; this means it took a lot of time instead of a normal six hour maintenance and, in particular, means that the profiler was the last functionality we wanted to restore. However, because our devs worked very hard, we were able to get the site live within twelve hours after the issue and restore everything that morning minus the profiler.
That's really all there is to it. Wowhead was down for less than twelve hours and the profiler has been the only broken thing since then for the most part. Koper and I pulled an all nighter making sure all bugs were found, the community responded to, and so forth--servers suck, it's been a nightmare. We've backed up the site in multiple places and things should be all gravy from this point on. =)(##RESPBREAK##)2##DELIM##Ashelia##DELIM##
Post by
Celebriian
Thank you for the detailed communication, Ashelia! I can't seem to find the right words to express my personal gratitude for the explanations you took the time to share. But thank you!
I read Zenthril's post as a comparison to communication practices, not the actual technical issues being compared. But hey, that's just me and my reading interpretations, and I am only 1 in many.
The explanation you just now provided gives a MUCH better (technical) picture of not just what's going on, but how much time, effort, and headaches are going into the restoration of the mahleur called 'the profiler'. Now with this picture painted, I now know some of the procedures needing to be taken and understand the time involved.
Hooray for enlightenment! :)
Post by
zenthril
Thanks for the feedback Ashelia.
It was not my intention to draw a comparison between the curse outage and the profiler outage other than using it as an example of the communication with the community. I appreciate what you guys are doing, and did not mean to offend.
The reason I felt out of the loop was quite a number of posts with folks asking what's going on with the profiler and no direct answers coming, and as a regular profiler user myself I had much of the same questions, but repeating the same questions over and over again will not yield different results.
I'd like to believe that the feedback you provided gave some perspective here. It helped me understand what the cause of issue is, and as such I know it takes time to resolve.
Good luck in getting it up and running
Post by
Ashelia
Thanks for the feedback Ashelia.
It was not my intention to draw a comparison between the curse outage and the profiler outage other than using it as an example of the communication with the community. I appreciate what you guys are doing, and did not mean to offend.
The reason I felt out of the loop was quite a number of posts with folks asking what's going on with the profiler and no direct answers coming, and as a regular profiler user myself I had much of the same questions, but repeating the same questions over and over again will not yield different results.
I'd like to believe that the feedback you provided gave some perspective here. It helped me understand what the cause of issue is, and as such I know it takes time to resolve.
Good luck in getting it up and running
Oh no, I'm not offended; sorry if I sounded such. I was just trying to say that our downtime didn't seem that bad to me and it was interesting that users felt that. But I get your comparison now.
I've said this same feedback--shorter, but still similar notions--throughout threads here. I think users started to talk about other things, though, and that ended up derailing it a little bit. We opted not to do a sticky because Hat had created this thread almost instantly because he's quick like that, and by the time we thought maybe an official post would be needed, the downtime (besides the profiler) was already over and issues resolved. =)
Post by
mckibbon17
Thanks for the info hope to see the profile up and running soon <3
Post by
712774
This post was from a user who has deleted their account.
Post by
755995
This post was from a user who has deleted their account.
Post by
Celebriian
@tfountain:
Wowhead experienced a brief, 12-hour outage during a server upgrade a few weeks ago, as mentioned in Ashelia's blue post above. Everything BUT the profiler (where you see your characters) was able to be restored. As mentioned in several posts scattered throughout this thread, the profiler has experienced severe network usage bottlenecks and coding issues, preventing the wowhead team from bringing this option back up "live" for us. Until these severe issues are fixed, we will continue
not
to see our characters
neither
through the profiler,
nor
when we perform a search. This 'issue'
is
in progress, being worked on hard and efficiently, and as soon as they have a viable solution in progress, we should expect to hear more from the admins and/or their messengers concerning a stable ETA as to when the profiler will be back up.
Post by
933926
This post was from a user who has deleted their account.
Post by
mckibbon17
well we can only hope they are working on it getting it done 2 weeks of working on it should be up soon lets just hope its up before it hits much longer :)
Post by
712774
This post was from a user who has deleted their account.
Post by
Celebriian
I concur, tfountain! With 38 toons myself, I never realized how dependent I was on it until it was down. And now that I'm programming my own information, I need it more than ever. :-O
Your welcome. I'm just a very avid follower of this thread (with more than basic understanding of what the devs/admins are going through from a tech/procedure perspective). So I relayed the information as concise as it was relayed to me.
Everyone, please read previous blue posts in this thread. They will give you the information you are looking for. You can get to them by hitting the previous number of pages shown on the top-right hand corner.
If you are looking for specific armor upgrade information, go to the Blizz Armory where your char is located, click on the specific item, click on the link that takes you to the item on wowhead, then choose the "find upgrade" option. A similar process can be used from the Blizz Armory if you are trying to track your reputation updates or questing updates (Blizz will only return the number of quests you have done in your statistics...which ones you have actually done or not done is research up to you, unfortunately). The latter, on wowhead at least, requires you put in the criteria "gains reputation with....". Hope that helps some of you out there gain the information you're looking for temporarily while the profiler is down.
A firm ETA is not and will not yet be confirmed until the wowhead Dev/I.T. team has a complete grasp on the solution. I'm sure we will be updated to that concept very soon. Have a great night (or morning, if you're AU)! :)
Have a great night (morning, if you're AU) everyone!
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