This site makes extensive use of JavaScript.
Please enable JavaScript in your browser.
Live
PTR
10.2.7
PTR
10.2.6
Beta
An open letter to Blizzard
Post Reply
Return to board index
Post by
282913
This post was from a user who has deleted their account.
Post by
irishsnout
TL/DR
when I first started playing, I didn't know the server reset every tuesday. If I remember correctly, They just did the resets and if any maint. needed to be done, they would make us aware. The down time was pretty short up until BC was released. I just figured they reset or did that whenever it was necessary. Now it seems like the down time is a lot longer. It also seems like they are releasing content a lot quicker with less testing. IMO its all good. I can deal with not logging on one day a week.
Post by
Squishalot
Why exactly does a customer have to research to discover something so basic?
Let's say that you're like me and others, where you hadn't terminated the program but rather left it loaded the night before. Then you go to log in the following morning. But guess what, you can't connect and you get a help message saying that you have an Internet connection problem.
I'm surprised that the first thing you do isn't to reset the client. In fact, I would suggest that most new users would do that first.
The reason
a
this customer has to 'research' (because, you know, the link marked 'Realm Status' on the main website isn't obvious enough) is because he isn't using the game in the way it was intended. In fact, he's using the game in such a way that, perhaps, 1 in a million users would use it. Or 1 in 100,000 users, perhaps. Or even 1 in 10,000 users, even.
If there are a thousand people like you who don't shut down WoW, and follow the 'Help' button without trying to reset the client (and I don't think that there'd be that many, even), I still don't think it's worth Blizzard's time to change it. Especially since once you know the answer, it shouldn't bug you again for the rest of your playing life.
(In any event, it's the Authentication Server shutdown that leads to you getting that message, not realm shutdowns. Just being picky.)
Post by
tuckmuck203
Gumballs, he was saying that when he first joined he didn't know about it, because he didn't close wow monday night, so the notice didn't appear, because it only updates when you open WoW
Post by
348683
This post was from a user who has deleted their account.
Post by
Squishalot
Don't bite the hand that feeds you
The thing is, they don't feed us.
We feed them.
And obviously, the people who don't shut their WoW client down each night and don't realise server maintenance is on makes up a diddly-squat amount of their meal, given their lack of response on the
non
-issue.
Post by
464693
This post was from a user who has deleted their account.
Post by
TheVorago
Apparently people are afraid of the truth when truthful people speak their minds. As well, it is more apparent that idots with offhand comments and BS rhetoric are the normal with what people want to see on forums.
Uuuhh, yeah. Especially a truth as enticing as this one:
Actually they don't do it.
I had not logged out my client and it was sitting at the login screen from the previous (Monday) evening. There was no message on the left side regarding downtime. I load the game at system boot time and never exit the program. Thus it never displays the downtime message unless I reboot my system on a Monday.
******* Blizzzzzz! My murloc toy doesn't attack me! why? And make it roar like an Ogre too! NOW.........
No but seriously, big fat corporations never take the blame for things, thats true. But megod, are they supposed to cover every little pointless crack in the huge system? I'd say get a life, but guess I should too...
Post by
355920
This post was from a user who has deleted their account.
Post by
etrin
My point was and has been that Blizzard doesn't do communication very well.
WRONG
they have been caught in sooooo many lies they find it better to not say anything so they don't have to deny and or lie next week to cover it up.
Post by
Grichecth
Its really irritating to read some of your replies when you haven't even taken the time to read 4 pages of comments to see what the OP was really trying to convey. It isn't a QQ post by any means. People on these type of forums, for the most part, are so quick to judge a person if they have an issue. I agree with the OP. Although I did figure out on my own about weekly Tuesday downtime, it would have been totally easier to click a "Troubleshoot" button after a failed login and allow it to trace the path of the problem. Some of you are saying the client isn't able to do that, and I have no idea why. Same with having to restart the program to retrieve new news updates. I run on linux and I also leave wow running on a seperate desktop all the time. Anyways, Its easy to get annoyed and ''qq" so i'll leave it there. Excellent post UrCure, Totally agree.
Post by
etrin
my comment about WRONG was not about the op.
It was about him thinking that blizzard does not communicate to its player base.
He is correct in his idea that they should.
If you read the next sentence in my reply I said why they will not tell us anything.
OH they love to get on and brag and tell us about some game they are working on next year.
Do they get on and tell us why after 3 times in the last 7 months they have posted about how they fixed bugs like pit that it gets worse every time they are telling us how great they are and how they fixed it.
SURE for them if they don't say anything it can't be their fault or it just doesn't exist.
So I agree with him about their lack of communication but he does not understand why the use of saying nothing to cover up the fact that if they open their mouth it will be shown a lie within a week or 2.
and i am sorry for the way I worded it, I should not have shouted WRONG. I should have said it a different way.
Post by
Davidson
So....how does the OP feel now? Care to respond?
Oh, you're too busy playing? Oh I see...
See you back here next Tuesday when you are going through withdrawal again...
Post by
322464
This post was from a user who has deleted their account.
Post by
Higloss
I'd rather play on lag-less servers and deal with long downtimes occasionally.
Also, I quite enjoy it when wow goes down, I had a wonderful day of sailing yesterday.
Post by
Grichecth
Davidson and Haeleos, i'm going to call you both out directly. Your post are invalid to this topic. Topic is not "I didn't know I could refresh my client to retrieve new information." or "OMG Maintenance again? QQ time". Go ahead and reread his post and replies, hopefully you understand that he is saying.
Post by
620610
This post was from a user who has deleted their account.
Post by
Davidson
Davidson and Haeleos, i'm going to call you both out directly. Your post are invalid to this topic. Topic is not "I didn't know I could refresh my client to retrieve new information." or "OMG Maintenance again? QQ time". Go ahead and reread his post and replies, hopefully you understand that he is saying.
I'm addressing the real issue at hand.
Non-issue gets blown out of proportion when one can't sign on to play the game that he desperately needs. Once game comes back on, non-issue goes away.
Notice how the OP hasn't been back since the servers went up?
And FYI, Blizzard does communicate to their customers. If you can't agree with that, we have nothing to talk about.
Post by
xaratherus
And FYI, Blizzard does communicate to their customers. If you can't agree with that, we have nothing to talk about.
They don't have the best communication, actually. During the extended maintenance on Tuesday, my last update showed that they were planning on updating again at 5:00 PM PDT. This was around a half-hour before my server was available, at approximately 5:30 PM PDT.
It should have been a moment's work to have put up an update that they are closing in on resolving the problem, and plan on having the servers up within the next hour, but they didn't.
Blizzard does a good job in communicating with their customers on some issues; in others, I feel they could step up a bit.
Post by
278980
This post was from a user who has deleted their account.
Post Reply
You are not logged in. Please
log in
to post a reply or
register
if you don't already have an account.