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An open letter to Blizzard
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Post by
DeeJerz
Read the forums then, don't be lazy try to find the answer instead of having it handed to you.
I do today, three years into the game.
My observation was regarding how a new WoW client who has no idea forums exist discovers Tuesdays without any clue as to what is going on. I was not discussing how a three year vet of the game would not know about a weekly happening. Of course it appears that many of the readers have a difficulty in this small distinction. New WoW client versus someone of longtime play experience. See the difference?
I'm sure people know how to read... and if they seek out the answers like stated earlier they will find them.
Post by
frankc
go to sign on see message on left hand side?
That day three years ago when I first encountered Maintenance Tuesdays, I had gone to bed with WoW loaded but logged out. The next morning when I attempted to login, there was no message on the left side since WoW had never exited and been reloaded. Thus I had no way of knowing the servers were down at that time.
No client message.
No Blizzard website message (main page or support pages)
I'm simply pointing out in the post that was deleted that Blizzard doesn't tell anyone anything. And pleading that they change this basic lack of communication with their client base.
but they do man, you either log in or you dont, if you dont then they will have a reason why
Post by
44284
This post was from a user who has deleted their account.
Post by
282913
This post was from a user who has deleted their account.
Post by
DeeJerz
Read the forums then, don't be lazy try to find the answer instead of having it handed to you.
I do today, three years into the game.
My observation was regarding how a new WoW client who has no idea forums exist discovers Tuesdays without any clue as to what is going on. I was not discussing how a three year vet of the game would not know about a weekly happening. Of course it appears that many of the readers have a difficulty in this small distinction. New WoW client versus someone of longtime play experience. See the difference?
I'm sure people know how to read... and if they seek out the answers like stated earlier they will find them.
And if YOU (and all the rest of the putdown artists) read my original post you will discover that I did eventually find Wowhead forums and that I thereby gained an understanding of the weekly shutdown.
After searching for awhile, I finally found Wowhead where a forum message was complaining about every Tuesday the game was shutdown for maintenance (from the original post)
Wow head forums are not the Official World of Warcraft forums
Post by
331902
This post was from a user who has deleted their account.
Post by
508201
This post was from a user who has deleted their account.
Post by
Adamsm
Go post this on the actual forums, where it will be seen by the people who can actually change something.
Post by
Frames
Don't bite the hand that feeds you
WTF are you saying?
do you work for them?
So no matter how correct his statements he should kiss buzzards A and say thank you for charging me for a game I can not play. Thanks for telling me how stupid I am and how everything is his fault. Oh the game does this....go buy a good system and get your mommie to make it work. AND PRAISE US and kill our A and make sure and pay for sitting wondering why you can't play the game.
MAN get a life, bliz is not your friend, your buddy or your pal. THEY could care less if you fall out of your chair and die "AFTER" you make that payment.
They mean its thier game!
If you dont like oh well. Quit the game.
Post by
MoshJosh
Folks,
He makes a valid point. Blizzard's "Can't connect" link -- every Tuesday-- sends us to erroneous information. It blames the consumer's internet connection rather than stating, "Oh, hey -- Ummm--- We do maintenance on Tuesday. If this Tuesday- save yourself some time and stop screwing with your network settings."
If anyone bothered to read his post: He's well aware-- NOW -- of Tuesday updates, checking forums, closing the client and logging back in. He's concerned about the newbies, and makes a valid argument.
Whether or not he's "STUPID" or "FAIL" does not invalidate his point.
TLDR: The point? Not everybody is a pro. Blizzard's troubleshooting guide- linked to by the client-- should at the very least MENTION Tuesday.
Post by
44284
This post was from a user who has deleted their account.
Post by
DeeJerz
TLDR: The point? Not everybody is a pro. Blizzard's troubleshooting guide- linked to by the client-- should at the very least MENTION Tuesday.
How many times does one person need to be told that servers will be down Tuesday from x-x times? In a perfect world once would suffice... but it is written in the terms of service agreement that you did agree to or else you wouldn't be playing and we also get a message ahead of time letting people know that they will be down and where to go to see what servers will be effected.
Post by
555931
This post was from a user who has deleted their account.
Post by
pattersonj
I see someone who can't see the forest for the trees. Focusing on such a minor point of contention as though it's some giant plank in the eye of the WoW "community" is clearly a sympton of your inability to get your WoW fix.
I bet the statistics on new players canceling their subscriptions after being "blindsided" with maintenance is a major source of lost revenue for Blizzard. I think they should allocate massive resources to correct this obvious oversight. I mean, what did they do before you came along and revealed this gaping hole in their service? Hope you are able to log in soon - perhaps that'll quell the restless creature within you. =P
I do today, three years into the game.
My observation was regarding how a new WoW client who has no idea forums exist discovers Tuesdays without any clue as to what is going on. I was not discussing how a three year vet of the game would not know about a weekly happening. Of course it appears that many of the readers have a difficulty in this small distinction. New WoW client versus someone of longtime play experience. See the difference?
Post by
150529
This post was from a user who has deleted their account.
Post by
pattersonj
May i say, the more i interact with Americans, the more i understand how the woman that claimed it was the company's fault when she spilt coffee over her, won the court case....
I'll sue you if you post such libel again! ;)
Post by
282913
This post was from a user who has deleted their account.
Post by
555931
This post was from a user who has deleted their account.
Post by
xaratherus
Adding a direct link to the realm status page would be perfectly acceptable.
I understand what you're saying, UrCure; from a design standpoint, anything you can do to make finding information easier for your customer is a smart decision.
It's pretty standard practice in most industries; heck, the corporation I work for has a group of people in the knowledge management group specifically dedicated to finding out how information can be more intuitively available to the end user.
As to why the thread was deleted, I'm not sure; the problem with forums (even like Wowhead, although I've never seen them do it) is that they don't
have
to give you a reason for removing your posts.
Post by
282913
This post was from a user who has deleted their account.
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