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Live
PTR
10.2.7
PTR
10.2.6
Beta
Premium Status "inactive"
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Post by
xaratherus
Any updates on progress? I'm still broken, apparently...
Post by
TheOnyx
We just pushed a fix live that seems to work with my test account. Give it another shot.
Post by
xaratherus
IT WORKS!
Thanks Wowhead admins and support! You guys are awesome sauce.
...although strangely, I'm still getting Captchas...
Post by
466163
This post was from a user who has deleted their account.
Post by
xaratherus
Sarilyn: After you do that, on Wowhead, go to USER\Settings\Premium tab, and click Update status.
Post by
466163
This post was from a user who has deleted their account.
Post by
HiVolt
Well, I've tried the steps that xanatherus listed on the last page, but I seem to be unable to log into my ZAM.com account.
It's telling me that the password and/or username are incorrect, but I've entered both in correctly (or so I assume). I entered the username that displays at the top of the page when I visit ZAM "HiVolt|WH" and my Wowhead username, but neither worked. I'm assuming that my ZAM password is still the same that it was, as well...
Is there any help for me, or am I doomed to have captchas forever? D:
Post by
Malgayne
Try the "forgot my password" button on the ZAM page?
Post by
Adamsm
Just clicked the Update button my setting's page a few times, and still showing my Premium inactive. I did check with ZAM, and it says that my account is fine; with Mal gone, who helps now lol?
Post by
Interest
Yes. It would appear EVERY Premium user has lost their status.
This probably has something to do with the unified account thing.
Any word guys?
Post by
Pwntiff
It's indeed connected to the Unified thing.
Also, getting the "Invalid Captcha" error from
here
.
Post by
Ashelia
Just clicked the Update button my setting's page a few times, and still showing my Premium inactive. I did check with ZAM, and it says that my account is fine; with Mal gone, who helps now lol?
I'm looking into it to see what happened to anyone who lost premium, just saw this post. Some people seemed to keep theirs, so I have to get a dev to look into it =) Sorry for any delay.(##RESPBREAK##)2##DELIM##Ashelia##DELIM##
Post by
Interest
Anddddd fixed.
It's based on recent posting. Premiums who recently posted got screwed.
Post by
Ashelia
Anddddd fixed.
It's based on recent posting. Premiums who recently posted got screwed.
How did it fix itself--does posting again enable it? No one has modified your account (yet), so I'm wondering.
Post by
Interest
Anddddd fixed.
It's based on recent posting. Premiums who recently posted got screwed.
How did it fix itself--does posting again enable it? No one has modified your account (yet), so I'm wondering.
I have no clue. I was fiddling around with my settings a bit (changing emails back and forth) and after some time it just auto-unified my accounts and I could update the Premium status properly again.
Post by
Pwntiff
I think my email bouncing was unnecessary...but I got mine working again.
Post by
Ashelia
Pwntiff/Interest: That is very strange. We'll take a further look at it--I noticed a couple of other users have had their premium return while others have not.
For now, if other premium users want to try to fix it, they're welcome to and report results.
Post by
Adamsm
I just did the unifying thing, and got the Premium back.
Post by
MasterOutlaw
I fixed mine by "changing" my email on wowhead. I didn't actually change it, I just reentered my current one and it unified my accounts immediately. A few minutes later I was finally able to reactivate my wowhead premium status.
Post by
Pwntiff
I noticed my settings said something along the lines of my email address not being on the unified login server, so I changed my ZAM email, then my Wowhead email to that email, then spent 10min discovering that the captcha doesn't show up until the "New email" field gains focus for the first time on that page view. Then I had to recover my master password, then it worked.
Honestly, simply logging out and back in might have fixed it if I hadn't tried email bouncing.
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